Complaints

We’re sorry to hear you’re unhappy with our service. We strive to provide the best possible experience for our customers & staff, however, we understand that sometimes things don’t go as intended or need to be improved.

Here’s how you can lodge a complaint.

Complaints procedure

If you are unhappy with our service for any reason, we ask that you contact Keystone Financial Ltd using the following details.

In writing:
The Compliance Officer
Keystone Financial Ltd
21 Hazel Street
Sutton in Ashfield
NG17 3FD

By email:
compliance@keystoneltd.co.uk

By phone:
0174 3829 097

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.